FAQ
Products
Where are your products made?
All Seoulogy products are formulated, manufactured, and assembled exclusively in South Korea. Our products are created by professionals specializing in cosmeceutical and derma cosmetics within KFDA (KCA), CGMP, and ISO-certified facilities. This ensures the highest standards of quality, safety, and effectiveness in every product.
Do your products require special care?
Yes, to maintain the integrity and efficacy of our products, it’s essential to store them in a cool, dry place, away from direct sunlight. Some products may require refrigeration, which will be indicated on the packaging or product information guide. Always keep lids tightly closed to prevent contamination.
Do I need certifications to use Seoulogy products?
Seoulogy products are exclusively for professional use. To register as a Seoulogy Professional and access our products, we require proof of qualifications. All applicants must provide valid credentials to ensure products are used by trained professionals.
Are Seoulogy products suitable for all Fitzpatrick skin tones?
Yes, Seoulogy products are formulated to be suitable for all Fitzpatrick skin tones, from I to VI. However, for clients with higher Fitzpatrick skin types (IV-VI), we recommend using a tyrosinase inhibitor for a minimum of two weeks prior to treatment. This precaution helps to minimize the risk of post-inflammatory hyperpigmentation and ensures optimal results. Please consult our guidelines or reach out to our team for further advice on pre-treatment protocols for higher Fitzpatrick skin types.
Are Seoulogy products tested for safety and efficacy?
Yes, all Seoulogy products undergo rigorous testing for safety and efficacy. Our formulations are developed by experts in South Korea using state-of-the-art facilities and processes. Each product is carefully evaluated to ensure it meets our high standards and is suitable for professional use.
What is the shelf life of Seoulogy products?
The typical shelf life for Seoulogy products is between 12 to 24 months. We recommend checking the packaging for specific expiration dates. Once opened, products should be used within the timeframe indicated on the packaging to ensure their effectiveness and safety.
Policies
How to Create a Seoulogy Pro Account?
To create a Seoulogy Pro account, simply click here to start the registration process. Please submit your certification documents for approval as part of the application. We process applications within 1-2 business days to ensure prompt access.
With a Seoulogy Pro account, you’ll gain exclusive access to our Wholesale Program, tailored for certified skincare professionals and clinical practices. Please note that our products are not available for direct-to-consumer sales and cannot be resold on platforms like Amazon, eBay, or in traditional retail stores.
Approved resale is permitted solely through qualified aestheticians and professional online platforms.
What Is the Lead Time for Orders?
Within the UK, our standard delivery time is 2-3 business days, with express shipping options available for faster delivery (1-2 business days). Orders placed before 1 PM are dispatched the same day to ensure prompt delivery.
For information on large-volume orders, specialized shipping methods, or international delivery options, please refer to our full shipping policy.
What Is Your Return Policy?
At Seoulogy, we are dedicated to ensuring the quality of every product we distribute. If a product does not meet your expectations, we offer returns within 7 days of delivery, provided the product remains unopened.
To initiate a return, please contact support@seoulogy.com and our team will guide you through the process. For further details, refer to our full return policy.
Do You Ship Internationally?
Yes, we offer international shipping! Please note that certain products may be restricted in some regions due to exclusive distributorship agreements. If you have any questions regarding international delivery or product availability in your country, contact us at info@seoulogy.com.
What If I Need Support for My Order?
We’re here to help! For assistance with your order, please reach out to our customer care team at support@seoulogy.com. Our dedicated support team is available to address any questions or concerns to ensure a smooth experience.